Speakers
Melissa Battles
Solutions Consultant, Acrolinx
Melissa joined the Acrolinx Solutions team in August 2019. She has more than 20 years of writing and editing experience ranging from technical writing, marketing materials, and various topics like healthcare, real estate, ghost blog writing, and Search Engine Optimization (SEO). As such, Melissa appreciates each writer’s unique perspective. She also holds a Master in Business Administration, and enjoys helping our customers learn how to get the most out of Acrolinx.
Ulrich Callmeier
CTO & COO, Acrolinx
As CTO and COO, Ulrich Callmeier leads all R&D, Engineering, and Product Management for Acrolinx. He has more than 15 years of experience designing and implementing advanced natural language processing systems and holds a master’s degree in Computer Science with a minor in Computational Linguistics from Saarland University. Prior to Acrolinx, Ulrich helped lead the development of a new natural language analysis component for customer self-service software provider YY Technologies in Mountain View, CA, and was also part of the research staff at Saarland University
Sara Gilbertson Ley
Customer Service Manager , Sub-Zero Group
Born and raised in Wisconsin, I came to Madison to attend the University of Wisconsin – Madison. I took a semester off from college to figure out what I wanted to do with my career. That landed me in Customer Service at Sub-Zero Group where I’ve worked ever since. I spent a few years in customer support and supervising contact center representatives while I completed my undergraduate degree. I saw an opportunity to increase the efficiency of our Customer Care team by centralizing the information used to answer support questions. That led me to Knowledge Management where I found work I am passionate about. Continuously improving how to get the best information to those who need it to support our luxury appliances and services is dynamic and very rewarding. Adding connected appliance customer service initiatives, new product development support for Customer Service, and present product support (part lifecycle management, emerging issue investigation) a few years ago was a natural fit that positions my team within the epicenter of change in our organization. I live in Madison, Wisconsin with my husband and son. I enjoy traveling to explore new destinations, relishing Wisconsin summer and lake life (not so much the winters), and all sorts of crafting in any time that remains.
Jackson Groves
Lead Documentation Architect, Cerner Corporation
Jackson Groves is a lead documentation architect and manager at Cerner corporation. He and his team maintain the in-house style guide, corporate glossary, templates, standards, and work instructions for Cerner's technical documentation. His team also onboards and trains new technical writers, audits text for quality and compliance, and evaluates new tools for the technical documentation team. Over the past five years, Jackson has worked to incorporate data and quality metrics into the documentation process to improve the decision-making process. Jackson graduated from Truman State University with a degree in Journalism in 2007 and from Grantham University in 2010 with an MBA in project management.
In his free time, Jackson enjoys the outdoors and spending time with his daughters ages two and five.
In his free time, Jackson enjoys the outdoors and spending time with his daughters ages two and five.
Nicole Fisher
Solutions Consultant, Acrolinx
Nicole started working at Acrolinx in 2009 while working on her degree in Clinical Linguistics with a focus on speech technology. She's worked on linguistic development, project management and customer onboarding. In 2013, she took a 7-month sabbatical to travel around the world. As a Solutions Consultant, her current focus is on helping customers get the most out of Acrolinx.
James Longbotham
Senior Solutions Consultant, Acrolinx
James started working at Acrolinx in 2009 while finishing a degree in Historical Linguistics. Since then, he’s been involved in customer onboarding and linguistic development. He also has a degree in Cognitive Systems and has worked as a technical consultant for artificial intelligence at PwC. As a Solutions Consultant, his current focus is on helping customers get the most out of Acrolinx.
Volker Smid
CEO, Acrolinx
Peter Tauter
Senior Product Manager, Acrolinx
Peter Tauter has worked in natural language processing for more than 10 years. Starting with a degree in computational linguistics and computer science, he collected profound experience in developing large-scale enterprise software and complex algorithms for processing natural language. As part of the product team at Acrolinx he develops solutions for the big and the small challenges when it comes to speak with one voice.
Deborah Walker
Linguistic Services Consultant, Acrolinx
Christopher P. Willis
CMO, Acrolinx
Christopher P. Willis is Acrolinx’s Chief Marketing Officer, responsible for all aspects of the company’s Marketing strategy. He brings over 20 years of experience growing companies in the technology sector. Before joining Acrolinx, Willis held leadership roles in marketing, creative, technical, and business development at companies including Perfecto, Pyxis Mobile, KPMG-CT, ModelGolf, and Cambridge Technology Group. Willis is a recognized thought leader, and is active within industry groups dedicated to the growth and health of Marketing Technology and the verticals he serves. He holds a BA from Gettysburg College.
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