Speakers
Sean Angus
Solutions Consulting, Acrolinx
Sean has spent 20 years in the content development space helping companies lean into modern practices for adapting their processes, technology, and people to new ways of working. At Acrolinx, he continues this work to help companies grow in measured ways. Before Acrolinx, Sean was with Micro Focus, Hewlett Packard Enterprise, and SDL where he managed and grew teams of business value consultants, solution consultants, and architects.
Melissa Battles
Solutions Consultant, Acrolinx
Melissa joined the Acrolinx Solutions team in August 2019. She has more than 20 years of writing and editing experience ranging from technical writing, marketing materials, and various topics like healthcare, real estate, ghost blog writing, and Search Engine Optimization (SEO). As such, Melissa appreciates each writer’s unique perspective. She also holds a Master in Business Administration, and enjoys helping our customers learn how to get the most out of Acrolinx.
Ulrich Callmeier
CTO & COO, Acrolinx
As CTO and COO, Ulrich Callmeier leads all R&D, Engineering, and Product Management for Acrolinx. He has more than 15 years of experience designing and implementing advanced natural language processing systems and holds a master’s degree in Computer Science with a minor in Computational Linguistics from Saarland University. Prior to Acrolinx, Ulrich helped lead the development of a new natural language analysis component for customer self-service software provider YY Technologies in Mountain View, CA, and was also part of the research staff at Saarland University
Sara Gilbertson Ley
Customer Service Manager , Sub-Zero Group
I joined Customer Service at Sub-Zero Group as a college student, spending a few years in customer support supervising contact center representatives, while I completed my undergraduate degree. I saw an opportunity to increase the efficiency of our Customer Care team by centralizing the information they use to answer support questions. That led me to Knowledge Management. Today, my team is responsible for continuously improving how to best get information to those who need it to support luxury appliances and services. The relatively recent addition of connected appliance customer service initiatives, new product development support for customer service, and present product support (part lifecycle management and emerging issue investigation) has been a natural fit that positions my team within the epicenter of change in our organization.
I live in Madison, Wisconsin with my husband and son. I enjoy traveling to explore new destinations, relishing Wisconsin summer and lake life, and all sorts of crafting in my free time.
I live in Madison, Wisconsin with my husband and son. I enjoy traveling to explore new destinations, relishing Wisconsin summer and lake life, and all sorts of crafting in my free time.
Jackson Groves
Lead Documentation Architect, Cerner Corporation
Jackson Groves is a lead documentation architect and manager at Cerner corporation. He and his team maintain the in-house style guide, corporate glossary, templates, standards, and work instructions for Cerner's technical documentation. His team also onboards and trains new technical writers, audits text for quality and compliance, and evaluates new tools for the technical documentation team. Over the past five years, Jackson has worked to incorporate data and quality metrics into the documentation process to improve the decision-making process. Jackson graduated from Truman State University with a degree in Journalism in 2007 and from Grantham University in 2010 with an MBA in project management.
In his free time, Jackson enjoys the outdoors and spending time with his daughters ages two and five.
In his free time, Jackson enjoys the outdoors and spending time with his daughters ages two and five.
Nicole Fisher
Solutions Consultant, Acrolinx
Nicole started working at Acrolinx in 2009 while working on her degree in Clinical Linguistics with a focus on speech technology. She's worked on linguistic development, project management and customer onboarding. In 2013, she took a 7-month sabbatical to travel around the world. As a Solutions Consultant, her current focus is on helping customers get the most out of Acrolinx.
James Longbotham
Senior Solutions Consultant, Acrolinx
James started working at Acrolinx in 2009 while finishing a degree in Historical Linguistics. Since then, he’s been involved in customer onboarding and linguistic development. He also has a degree in Cognitive Systems and has worked as a technical consultant for artificial intelligence at PwC. As a Solutions Consultant, his current focus is on helping customers get the most out of Acrolinx.
John Martin
Director of Content Experience, Microsoft
John is 25-year veteran of the software technology industry with experience in leadership roles in marketing and content development, and at small start-ups as well as large companies. He holds an MBA degree from the University of Washington's Foster School of Business, and is currently Director of Content Experiences for at Microsoft. John and his wife live in the Seattle, WA area where they enjoy the local food scene, sports, and going to the movies.
Dominic McAleenan
Product Information, Strategic Product Manager, Ericsson
My name is Dominic McAleenan, I am Strategic Product Manager for Product Information in Ericsson and Practice Area Lead for Information Products. I am Irish, lived in Sweden for 20 years. Married with 2 children. Passion for skiing and writing. More success with the skiing, captaining the Irish cross-country skiing team and was a team leader at the 2018 Winter Olympics in Pyoeng Chang. The writing is my other passion with several novels in the drawer.
Harry McGowan
VP, Component Content Management, Wells Fargo
I’ve been with Wells Fargo for 21 years. My current role is Vice President and Component Content Management Functional Leader for WFHL Business Capability Development team.
My team is introducing component content management strategies and platform to Wells Fargo Home Lending.
Prior to Wells Fargo, I spent 13 years with AT&T mostly in employee communication roles.
Outside of work I like to spend time with my family and work in the yard.
I have a very seasoned, very talented team.
My team is introducing component content management strategies and platform to Wells Fargo Home Lending.
Prior to Wells Fargo, I spent 13 years with AT&T mostly in employee communication roles.
Outside of work I like to spend time with my family and work in the yard.
I have a very seasoned, very talented team.
André-Paul Pellet
Director, Content and Knowledge Management, Dell EMC
Beth Pollock
Sr. Principal Information Development, Citrix
Beth Pollock is a member of the Citrix Information Development team and is responsible for the team’s tools, processes, and website. Beth’s focus now is on helping the team introduce automation in sensible ways, so they can focus on writing and producing great content. Beth is based in Fort Lauderdale, Florida, where she likes to spend as much time outdoors as possible.
Mike Provenzano
VP Customer Success, Acrolinx
Mike Provenzano has spent nearly 20 years as a customer experience leader, focused on analytics, artificial intelligence, and human capital management in SaaS technology organizations. He led Customer Success at InsightSquared and served in a number of customer success, operations, and sales roles with Kenexa and IBM’s Watson Group. As VP of Customer Success at Acrolinx, Mike focuses on ensuring customers can easily identify, deploy, and use our solutions. He focuses on bringing the voice of the customer into everything we do.
Frank Puscher
Moderator, puscher.de
For over twenty years, Frank Puscher has worked as a freelance journalist in the areas of e-commerce and online marketing. He trains C-level managers to enrich their personal digital competence on a regular basis. Puscher started his career as an editorial member of different publishing houses in Germany, including Burda and the tv station ProSieben. Since 2000, Puscher has also worked as a conference moderator and speaker throughout the European conference scene. Due to his journalistic background, his talks and moderations are neutral, critical, and sometimes casual and funny. Puscher wrote seven books on web design and usability. He lives in Hamburg together with his wife and two sons.
Volker Smid
CEO, Acrolinx
Volker Smid is the CEO of Acrolinx and has over 25 years of management experience in the technology and media industry. Before joining Acrolinx, as the CEO of Searchmetrics, Smid contributed his extensive knowledge of the online sector to drive the ongoing international expansion of the Berlin-based group. Before his time at Searchmetrics, Volker Smid was the Head of Digital & Technologies at the Holtzbrinck Publishing Group, CEO of Hewlett-Packard GmbH, Vice Chairman of BITKOM, President EMEA and Asia/PAC at Novell Inc. in London, SVP Sales Midmarket Parametric Technology in Boston, Munich and Tokyo and SVP at POET Inc. in San Mateo, California.
Peter Tauter
Senior Product Manager, Acrolinx
Peter Tauter has worked in natural language processing for more than 10 years. Starting with a degree in computational linguistics and computer science, he collected profound experience in developing large-scale enterprise software and complex algorithms for processing natural language. As part of the product team at Acrolinx he develops solutions for the big and the small challenges when it comes to speak with one voice.
Kristina Treadway Johnson
Communication Transformation Lead, Humana
Kristina Johnson leads part of a multi-year transformation in how Humana communicates with its members and providers. Six years ago Kristina had a serious health issue and got several confusing letters from her healthcare provider. That experience made her passionate about making communications easy to understand for Humana members. During nine years at Humana, Kristina worked in several areas including digital, CRM, and communications. Before joining Humana, she was in Marketing at Discover Financial Services. Kristina is a marketer by trade but coins herself a “corporate entrepreneur” because she thrives when creating new things in corporate environments.
Kristina spends her “me” time practicing yoga, trying to meditate, and providing professional coaching. She is happiest listening to music and dancing around the kitchen while cooking with her husband. Kristina, her husband, and her two Australian Shepherds live full, happy lives together in Louisville, Kentucky.
Kristina spends her “me” time practicing yoga, trying to meditate, and providing professional coaching. She is happiest listening to music and dancing around the kitchen while cooking with her husband. Kristina, her husband, and her two Australian Shepherds live full, happy lives together in Louisville, Kentucky.
Olivia Voils
Solution Manager - KCS, Acrolinx
Olivia started working at Acrolinx in 2005. She began as a linguistic engineer, moved to customer consulting, and spent the majority of her tenure in product management. As Solution Manager for KCS, her current focus is on supporting the use of Acrolinx to help KCS practitioners achieve their goals.
Deborah Walker
Linguistic Services Consultant, Acrolinx
Deborah joined the Acrolinx team in 2017. She has almost 30 years of experience working in linguistic technologies, including localization, geopolitical compliance, speech recognition, and voice user interface design. Words and writing have long been her passion, and as a Solutions Consultant, her current focus is on helping customers get the most out of Acrolinx.
Christopher P. Willis
CMO, Acrolinx
Christopher P. Willis is Acrolinx’s Chief Marketing Officer, responsible for all aspects of the company’s Marketing strategy. He brings over 20 years of experience growing companies in the technology sector. Before joining Acrolinx, Willis held leadership roles in marketing, creative, technical, and business development at companies including Perfecto, Pyxis Mobile, KPMG-CT, ModelGolf, and Cambridge Technology Group. Willis is a recognized thought leader, and is active within industry groups dedicated to the growth and health of Marketing Technology and the verticals he serves. He holds a BA from Gettysburg College.
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