How Great Customer Experience Will Make Your Business More Successful

philipp-offermann

Presenter:
Dr. Philipp Offermann, Senior Product Manager, Acrolinx

 

The overall customer experience is critical to growth and competitive differentiation for B2B companies. Yet, fewer than one-quarter of companies excel in delivering experiences that customers notice and deliver significant value. Join Dr. Philipp Offermann as he presents Acrolinx use cases on how to deliver a successful content-driven customer experience that can impact your company’s bottom line.

 

Dr. Philipp Offermann graduated with a degree in information systems at the Technical University of Berlin, and has worked as a post-doctoral researcher and project manager at Telekom Innovation Laboratories. Since then, he has worked as a product manager for a number of B2B-software companies. His focus? Development of innovative technologies into award-winning, saleable products. Most recently, Philipp joined Acrolinx as a senior product manager. He is responsible for the development of the Acrolinx server, as well as Acrolinx’s private-cloud offerings.