How Great Customer Experience Will Make Your Business More Successful


Dr. Philipp Offermann, Senior Product Manager, Acrolinx


The overall customer experience is critical to growth and competitive differentiation for B2B companies. Yet, fewer than one-quarter of companies excel in delivering experiences that customers notice and deliver significant value. Join Dr. Philipp Offermann as he presents Acrolinx use cases on how to deliver a successful content-driven customer experience that can impact your company’s bottom line.


Dr. Philipp Offermann graduated with a degree in information systems at the Technical University of Berlin, and has worked as a post-doctoral researcher and project manager at Telekom Innovation Laboratories. Since then, he has worked as a product manager for a number of B2B-software companies. His focus? Development of innovative technologies into award-winning, saleable products. Most recently, Philipp joined Acrolinx as a senior product manager. He is responsible for the development of the Acrolinx server, as well as Acrolinx’s private-cloud offerings.