Acrolinx Sub-Processors

Acrolinx performs a thorough review of privacy, security, and confidentiality practices before engaging any sub-processors. We require all vendors to enter into data protection agreements with us that govern their processing of personal data.

Full Legal NameContact Information 1Services Include
 Cloud Services 
Rackspace International GmbH and its affiliates1 Fanatical Place
City of Windcrest
San Antonio, TX 78218
USA 
Management of cloud hosting resources and (virtual) servers, provision of cloud hosting resources
Amazon Web Services, Inc. 410 Terry Avenue North
Seattle WA 98109
USA 
Provision of cloud hosting resources
Appcues, Inc. 177 Huntington Avenue Ste 1703
PMB 94414
Boston, MA 02115-3153 USA
Software tutorials and related aggregated statistics
CrowdStrike Inc. 150 Mathilda Place, Suite 300
Sunnyvale, California 94086
USA
Anti-malware protection 
Datadog Inc.620 8th Ave, 45th Floor
New York, NY 10018
USA
Log aggregation and analysis 
Cogniteev SAS 23 Impasse Rudolf Diesel
33700 Merignac
France
hello@cogniteev.com
OnCrawl, a Saas Service provided by Cogniteev SAS, includes a web crawler and a log file analyzer
Microsoft Ireland Operations Limited3One Microsoft Place
South County Business Park
Leopardstown Dublin 18 D18 P521
Ireland 
Cloud Services or Software, including cloud infrastructure and a range of generative capabilities for text based on large language models. 
Cloudflare, Inc.101 Townsend Street 
San Francisco, CA 94107 
USA  
Web application firewall, CDN and DDoS protection.
ChurnZero, Inc.1100 15th Street NW, Floor 4
Washington, DC 20005 USA
privacy@churnzero.net
Customer success communication management
 Support Services 
Acrolinx North America Inc.2352 Main Street, Suite 303
Concord, MA 01742
USA
Support in sales, administration, and customer service
 Service Partners 
Fodina Language Technology AB4Teknikringen 7583 30 Linköping
Sweden 
Assistance in sales, customer support, and customer servicing for client (optional, please see footnote)

1 Subject to change without notification.

2 Only applies to Acrolinx customers who use Content Cube.

3 Effective March 2024. The use of this sub-processor applies to Acrolinx customers who use Acrolinx’s generative AI services.

4Only if customer has booked a service package that includes the service partner. 

Sub-processor updates

When there are changes to the list of sub-processors handling our customers’ personal data, we’ll update this page. If you’d like to be notified when we add a new sub-processor, please contact us at dataprotection@acrolinx.com and we’ll add you to the email list.

Last updated February 2024

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