Acrolinx for support

Help customers succeed

Solve problems, build trust, foster loyalty.

Discover how

Acrolinx makes support content more satisfying

If you’re not delivering a positive and engaging support experience for your customers, they’ll take their business elsewhere. Acrolinx powers your support services with helpful, clear, and usable content that’s easy to find and easy to understand.

73%

73% of consumers want to solve product and service issues on their own.

4x

Customers are 4x more likely to trust brands that communicate clearly.

74%

74% of business buyers will pay more for a great experience.

Amazing content powers great customer experiences

Self-service

Give your customers support content they can trust. Acrolinx helps you build self-service materials that are clear, consistent, appropriately voiced, and easy to find. So when customers are looking for answers, they have what they need to succeed.

Agent-led

Help your support agents deliver a first-rate customer experience. Acrolinx guides your teams to write clear, consistent, and usable content. So agents handle customer calls more effectively, close tickets faster, and know they’re meeting customer needs.

Knowledge management

Produce knowledge base articles that solve problems and fill information gaps. Acrolinx guides content contributors to write consistent, accurate, and highly readable content. It also streamlines your content workflow with automation, so you can publish more effective articles faster.

Chatbot

Bring your chatbot to life with great writing that’s engaging, personable, and helpful. Acrolinx lets you choose and apply a consistent brand voice to your scripts and produce messages that are easy to read and understand.

The ability to offer an aligned multichannel customer experience is a market differentiator that not only results in increased customer satisfaction and loyalty, but also new customer acquisition and revenue growth.

Nick Mehta

CEO, Gainsight

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