Enterprise content improvement innovator triples growth in record year
Berlin, Germany, and Waltham, MA, U.S. — May 25, 2021 — Acrolinx, the company whose AI-powered SaaS platform is revolutionizing strategy-aligned enterprise content creation, today announced record growth in 2020 and strong performance so far in 2021. In addition to securing a series of impressive Global 2000 customer wins, Acrolinx was able to retain 98 percent of its customer base and achieve a record Net Promoter Score (NPS), despite the global challenges of 2020.
The COVID-19 pandemic has accelerated the shift to a more digital world. Internet traffic in some countries increased 60 percent following the pandemic outbreak, and content consumption patterns are changing as a result. Global organizations are prioritizing their content to make it more accessible, inclusive, and clear, across all digital touchpoints. Acrolinx’s strong growth and retention of Global 2000 customers correlates with this increasing board-level interest — and the subsequent need for organizations to have efficient, aligned, and compliant content supply chain operations.
“Despite the challenges of the past year, 2020 was pivotal for Acrolinx as demand for content governance increased and we surpassed our aggressive growth objectives,” said Volker Smid, CEO of Acrolinx. “Content is an organization’s biggest asset, and we look forward to helping our customers supercharge their billions of digital touchpoints with clear, consistent, and inclusive content.”
Global 2000 Customers
Acrolinx customers include many leading Global 2000 enterprises from all industry sectors and locations. From 2020 into 2021, Acrolinx saw a significant increase in Global 2000 customer wins. Additional achievements include a 28 percent rise in NPS, since the beginning of 2021 — speaking to the criticality of content improvement technology for large enterprises in today’s market. Acrolinx customers include:
Nine of the top 15 global software companies
Eight of the top 15 global technology hardware companies
Five of the top 15 global financial services companies
Four of the top 10 global medical device companies
Two of the top 10 global pharmaceutical companies
Four of the top five global internet services companies
Five of the top 25 Global 2000 companies
Rethinking Content Creation
Global companies invest millions to create content that engages and informs their target audiences, customers, employees, and stakeholders. With advances in the digital economy set to continue post-pandemic, the need to deliver a unified content experience across all digital touchpoints will remain a priority for enterprise organizations.
In 2021, Acrolinx continues to be an industry leader and innovator, building the only platform that checks for inclusivity, scannability, and emotional appeal. As digital content becomes increasingly critical for success, and organizations continue to focus on inclusive language initiatives, Acrolinx is confident that its tightly integrated platform can help large enterprises reach their business goals.
Acrolinx is an AI-powered software platform that improves the quality and effectiveness of enterprise content. Acrolinx helps some of the world’s most valuable brands meet complex content challenges at immense scale — across writers, languages, and cultures. Acrolinx delivers a unified and inclusive content experience across all digital touchpoints, all while avoiding editorial bottlenecks, quality issues, budget overruns, and compliance risk. Learn more at acrolinx.com.
Acrolinx score: 87
 OECD (2020a), https://www.oecd.org/digital/digital-economy-outlook-covid.pdf.