Webinars

Revolutionize Your Customer Support: Unleash the Power of KCS and Boost Editorial Efficiency

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A transformative webinar where we delve into the world of Knowledge-Centered Service (KCS), adoption, and the impact of content governance and editorial efficiency.

Whether you’re exploring adoption, facing challenges, or have already embraced KCS and seek ways to enhance your approach, this webinar is designed to empower you. Key Topics will include:

  • Foster a knowledge-sharing culture and build strong coaches to drive successful adoption and implementation of KCS.
  • Gaining editorial efficiency and enhancing productivity.
  • Implementing tools and strategies to maintain a healthy AQI (article quality index).

Join us to tap into the wisdom of experienced professionals and acquire valuable insights to conquer obstacles throughout your KCS journey.

Haylee Feil

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