Acrolinx and Salesforce: Focused on Inclusive Language and Creating More Helpful Support Content

Acrolinx is an AI-powered software that improves the quality and effectiveness of enterprise content, helping some of the world’s most valuable brands meet complex content challenges at immense scale — across writers, languages, and cultures. One such brand is Salesforce!

Acrolinx helps forward-thinking companies maximize the value of content, by boosting its overall quality and effectiveness. Which is why we’re investing in the Salesforce ecosystem and building an app that you can find on the Salesforce AppExchange

By integrating with the market-leading Customer Relationship Management Solution, we put the power of the Acrolinx software platform in the hands of Salesforce Knowledge users. And, Acrolinx also has the option of automated content checking anywhere in the content lifecycle , which improves the fitness of your content.

By connecting Salesforce and Acrolinx together, you create better brand-aligned content at scale right from the start. Salesforce and Acrolinx customers see greater content efficiency gains, produce more content without increasing budget, meet compliance needs, and align content writers to follow brand guidelines. Knowledge users spend more time creating valuable content — unlike traditional manual content checking and verification methods.

Building more diverse and inclusive enterprises

Salesforce strives to create workplaces that reflect the communities they serve and where everyone feels empowered to bring their full, authentic selves to work. One facet of inclusivity is using respectful language. Below, we have some resources that highlight how Salesforce and Acrolinx are working together on inclusive language: 

  1. Read our blog on how Salesforce uses Acrolinx to help implement inclusive language across the entire organization. Learn more about how Salesforce uses Acrolinx as part of its D&I initiative
  2. Watch a roundtable discussion about how Salesforce supports other organizations to build a more inclusive and accessible environment in the workplace.  

Helping support teams deliver more relevant content, faster

For enterprises focused on delivering the best customer experience, improving the content and providing relevant and timely information to customers is key. Building an effective knowledge library to support self-service, is an area where Salesforce and Acrolinx can help. Read more about this in our blog article.

Where to go for more information

If you’re looking for more information, please use the links below or get in touch with us:

Customers using our Knowledge App can find more technical information here
Download our brochure on the Acrolinx Connector for Salesforce Knowledge

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